Frequently asked questions
How do I order?
Search for a title, add it to your cart, and press Place order. We ask for your name, phone number, email and delivery address. You will get an email confirming that we received your order, and we will contact you to confirm delivery and payment.
How do I pay?
You do not pay on the website and never enter card details here. After you order, we contact you to confirm delivery and agree on the payment method. Whish, Omt and bank transfer are accepted.
Where do you deliver?
We deliver all around Lebanon, or you can pick up your order for free. The delivery options and their prices are shown in your cart before you order.
Are your books, Blu-rays and comics original?
Yes. We sell original editions only.
How do pre-orders work?
Titles marked Pre-order are reserved for you as soon as you order. We send them when they arrive in stock. Release dates shown are estimates and can move if the publisher changes its schedule. We will keep you updated.
Is the stock shown up to date?
Yes. Stock updates the moment an order is placed. If the last copy is taken while you are checking out, we tell you before the order goes through.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If your order has not been sent yet, we can change or cancel it, and the items go back into stock.
I can't find a title. Can you get it?
Send us a message with the title, author or ISBN and we will see what we can do.
My item arrived damaged or is not what I ordered.
Contact us with your order number and a photo. We will sort it out with you.
What happens to my personal details?
We use them only to deliver your order and contact you about it. Details on finished orders are removed automatically after a set period. Read the full privacy page.
What do New, Remainder, Fair and Used mean?
New is brand new and unread, never owned before. Used is a previously owned copy that may show signs of wear; any notable flaws are described on the item. Remainder is an unread copy in good condition that the publisher released from extra stock. It may have a small mark or light shelf wear on the cover, but the pages and story are perfect, at a better price. Fair is new and unread, but not in perfect shape: it may have a dent, crease or mark on the cover or edges, at a lower price. When we have a book in more than one condition, open it and choose your copy: each one has its own photo and price.
What is a Blu-ray region? Will the disc play on my player?
Blu-ray discs are region coded. Region A covers the Americas, Japan, Korea, Taiwan and Southeast Asia. Region B covers Europe, Africa, the Middle East (including Lebanon), Australia and New Zealand. Region C covers India, China, Russia and Central and South Asia. Region free discs play anywhere. A Region B player plays Region B and region-free discs, while Region A or C discs need a multi-region player. The region is shown on every Blu-ray, and you can filter by it.
Can I order something as a gift?
Yes. Tick This order is a gift at checkout and add a message if you like. If it is going to someone else, put their name in the Notes box.
Still have a question? Contact us.